Terms & Conditions

Welcome to MK Heating London. By accessing and using our services, you agree to comply with the following Terms & Conditions. These terms govern the relationship between MK Heating London and our clients. Please read them carefully before using our services.

1. Services

MK Heating London provides plumbing, boiler installation, repair, and central heating services. All services are subject to availability and may vary depending on the nature of the work required.

2. Appointments & Scheduling

  • Appointments must be booked in advance. We will confirm appointments based on availability.
  • In the case of an emergency service request, we aim to respond as quickly as possible, though response times may vary based on workload and location.
  • Customers must provide accurate information regarding the nature of the issue when booking.

3. Pricing & Payment

  • All service pricing will be confirmed before work commences, either via a written or verbal quote. Quotes may vary if additional issues are discovered during the service.
  • Payments must be made upon completion of the service unless otherwise agreed in writing.
  • MK Heating London reserves the right to charge for additional parts or labor if the scope of the work changes from the original estimate.

4. Cancellations & Rescheduling

  • Cancellations or rescheduling of appointments must be made at least 24 hours in advance.
  • MK Heating London reserves the right to charge a cancellation fee for appointments canceled with less than 24 hours’ notice or for no-shows.

5. Warranties & Guarantees

  • We provide a warranty for all services rendered, covering defects in materials and workmanship. The duration of the warranty depends on the specific service provided and will be outlined at the time of the service.
  • The warranty covers only the work performed by MK Heating London. It does not extend to issues arising from third-party interference, misuse, or negligence.
  • Any additional repairs or services required outside the scope of the initial work will be quoted separately.

6. Liability

  • MK Heating London will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our services.
  • We will take all reasonable care when performing work in your home. However, we will not be liable for pre-existing issues or damages that arise as a result of underlying conditions not visible or known at the time of service.
  • It is the customer’s responsibility to ensure clear access to the area where work is to be performed. We cannot be held liable for delays due to restricted access.

7. Customer Obligations

  • Customers must provide accurate information regarding their plumbing, boiler, or heating systems and any relevant history that may affect the service.
  • It is the customer’s responsibility to ensure that all necessary permits or approvals for work are obtained if required.

8. Emergency Services

  • Our emergency services are available 24/7. However, the availability of technicians may vary based on location and workload. MK Heating London will not be held liable for any delays in response time in emergency situations.

9. Privacy Policy

  • MK Heating London respects your privacy and is committed to protecting any personal information you provide. We collect personal data such as your name, address, and contact details solely for the purpose of delivering our services. We do not share or sell your information to third parties.

10. Changes to Terms & Conditions

  • MK Heating London reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the terms regularly.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Us

If you have any questions about these Terms & Conditions or need further clarification, please feel free to get in touch with us:

Our team is always available to assist you, whether you need support with an ongoing service or have inquiries regarding our terms.

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