Privacy Policy

At MK Heating London, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide when using our services or visiting our website. By engaging with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide you with the best possible service:

  • Personal Information: This includes your name, address, phone number, email address, and any other details you provide when contacting us or booking a service.
  • Service Information: Details related to the services you request, including your property’s heating, plumbing, and boiler system details.
  • Payment Information: Payment details may be collected when you make a payment for our services.
  • Usage Data: Information on how you use our website, including IP addresses, browser types, and browsing activity. This helps us improve our online experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To schedule and provide plumbing, boiler, and heating services as requested.
  • Communication: To contact you regarding appointments, service updates, promotions, or customer inquiries.
  • Billing: To process payments for services and provide you with invoices and receipts.
  • Improving Services: To analyze how customers use our website and services in order to enhance user experience and develop new features.
  • Marketing: With your consent, we may send you promotional emails or newsletters regarding new services or special offers. You can opt out of these communications at any time.

3. Data Security

We are committed to ensuring that your personal information is secure. We implement suitable physical, electronic, and managerial procedures to safeguard the data we collect and protect it from unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Sharing of Information

MK Heating London does not sell, rent, or trade your personal information with third parties. We may share your data under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or IT support.
  • Legal Obligations: If required by law, we may disclose your information to government authorities or in response to a legal process.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: If your information is inaccurate or incomplete, you can ask us to correct or update it.
  • Deletion: You can request that we delete your personal information in certain circumstances, such as when it is no longer needed for the purpose it was collected.
  • Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at mkheating2@gmail.com.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. By using our website, you consent to our use of cookies.

You can disable cookies by adjusting your browser settings, though this may affect your ability to use certain features on our website.

7. Third-Party Links

Our website may contain links to other websites of interest. Once you click these links and leave our site, we are not responsible for the privacy practices or content of those external sites. Please review the privacy policies of any third-party websites you visit.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

9. Changes to Our Privacy Policy

MK Heating London reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

We are committed to safeguarding your privacy and ensuring a transparent and secure experience with MK Heating London.

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